Refund policy

As a consumer you have a legal right to cancel your order within 14 days. Nothing in this policy affects your statutory rights.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you, or a third party named by you who is not the carrier, take physical possession of the goods. Where you order several goods in one order that are delivered separately, the period runs from the day you receive the last item.

To exercise your right to cancel, you must inform us with a clear statement (for example a letter sent by post or an email):

Tom Jeremy Knappmann (Montessoriheld)
Talblick 7, 65760 Eschborn, Germany
Phone: +44 7882 754919
Email: info@montessoriheld.com

You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline it is sufficient for you to send your communication before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed about your decision to cancel. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods when you cancel because you have changed your mind. Where goods are faulty, damaged in transit or not as described, we cover the cost of return - see "Faulty or damaged items" below.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model cancellation form

(If you wish to cancel the contract, please complete this form and return it to us.)

To:
Tom Jeremy Knappmann (Montessoriheld)
Talblick 7, 65760 Eschborn, Germany
Email: info@montessoriheld.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
_______________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
(*) Delete as appropriate.

How to return an item

1. Contact our customer service by email at info@montessoriheld.com and give us your order number. Please always contact us before sending anything back, so that we can confirm your return.
2. Once your return is confirmed, pack the items carefully, ideally in the original packaging or in equally secure packaging.
3. Send the goods to the returns address that we confirm to you in that email.

Please avoid damage and soiling of the goods and return items with all accessories where possible. We cannot accept returns sent carriage forward or unpaid.

Refunds

Once we have received and checked your return, we usually process your refund within 5 days and refund all payments received, including the delivery costs of the least expensive standard delivery, no later than 14 days, using the original payment method.

Faulty or damaged items

If an item arrives faulty, damaged in transit or not as described, please email us at info@montessoriheld.com with your order number and clear photos of the item and the packaging. We will confirm the next step and cover the cost of returning the item. You can choose a replacement, a different product or a refund. Your rights under the Consumer Rights Act 2015 apply in full.

Exchanges

You can exchange any item - an exchange is not limited to faulty goods. If you would like a different product from our range, you may swap your item without giving a reason.

Please email us at info@montessoriheld.com within 14 days of receiving your order, with your order number and the product you would like instead. The item you send back must be unused and in its original condition.

Once we have confirmed your exchange, send the item to the returns address we give you. We despatch the replacement as soon as your return has reached us and been checked, and we do not charge you delivery costs for sending the replacement item. If you exchange because you have changed your mind, you bear the cost of sending the original item back to us. If the item is faulty, was damaged in transit or is not as described, we cover that cost as well.

If the product you choose instead costs more, we will send you a payment link for the difference; if it costs less, we refund the difference to your original payment method. If you would rather have your money back than an exchange, you can of course return the item for a refund under your 14 day right to cancel.

Contact

Do you have a question? We are happy to help.

Montessoriheld
Owner: Tom Jeremy Knappmann
Talblick 7, 65760 Eschborn, Germany
Email: info@montessoriheld.com
Phone: +44 7882 754919
Service hours: Monday to Saturday, 8:00 AM to 2:00 PM (UK time)

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